When ordering online, you should always keep an eye on the delivery time. Especially if you need the goods by a certain date. If your order is damaged or lost in transit, the retailer is liable.
If you travel by train in Germany and buy a Deutsche Bahn ticket, it is important to understand what a BahnCard is. We'll tell you when it's worth trying the BahnCard and how to cancel your…
How do I find a reliable shipping company to send a parcel to another EU country? We look at comparison sites such as Packlink, Eurosender or Parcelmonkey and explain what liability there is in case…
We explain your rights when you receive a parcel and what you need to know about sending parcels across borders. We also give you tips on how to combine parcel shipping and sustainability.
Many airlines have had to file for bankruptcy in recent years. What should I do if this happens to me? What rights do I have as an individual or package holiday traveller?
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