Questions about Rail Passenger Rights?
If you want to travel through Europe by train, you have many questions: What do you have to consider when buying a ticket? Is there money back in the event of a train delay or cancellation? What should be done if luggage is damaged or lost?
The new, free online guide to rail passengers' rights answers these and many other questions.
All you need to know about the right to repair
On 23 April, the EU Parliament adopted a proposed directive.
We explain what obligations the new directive imposes on sellers, manufacturers and importers.
What changes there are for consumers and when the new rules apply.
Timeshare-Contracts & Holiday Certificates
Many travellers dream of spending a few weeks relaxing in a holiday apartment in Gran Canaria, Tenerife or Madeira, perhaps every year.
For many, however, this dream turns into a nightmare.
Free Help
On this page, you can send a request directly to the legal team of the European Consumer Centre Germany. We will support you free of charge with two services:
- general information about your rights
- personal help if you have a specific complaint against a trader or service provider
All requests must have a European context, i.e. they must be related to a company from another EU member state, Iceland, Norway or the United Kingdom.
About us: The European Consumer Centre (ECC) Germany
The European Consumer Centre (ECC) Germany is the first contact point for all German consumers with cross-border issues and also for foreign consumers living in Germany.
In case of difficulties with a trader based in another EU country, Norway, Iceland or the United Kingdom we will help you free of charge if you cannot solve the problem on your own.
Alternative Dispute Resolution and Online Dispute Resolution
Are you having problems with a trader from another EU member state? By contacting an Alternative Dispute Resolution (ADR) body, consumers can settle their disputes with traders amicably, fast and mostly free of charge.
We put together the most important information on how an ADR procedure works, how the ODR platform of the EU Commission operates and we list all the ADR bodies in Germany as well as ADR bodies in Europe.